Cultural Competency as Management Skill: Effectiveness Measures in Global Organization Leadership

Abstract

This study examines cultural competency as a critical management skill and its effectiveness measures in global organizational leadership contexts. Through analysis of established theoretical frameworks and publicly available datasets, this research investigates how cultural intelligence (CQ) functions as a measurable competency that predicts leadership effectiveness in multicultural organizational environments. The study reviews the four-factor Cultural Intelligence Scale (CQS) developed by Ang et al. (2007) and examines its application across diverse organizational contexts using data from the Global Leadership and Organizational Behavior Effectiveness (GLOBE) project and Gallup World Poll datasets. Results demonstrate that cultural competency, specifically measured through metacognitive, cognitive, motivational, and behavioral dimensions, significantly correlates with key organizational performance indicators including team effectiveness, employee satisfaction, and cross-cultural adaptation success. The findings suggest that organizations can systematically assess and develop cultural competency in leaders through evidence-based measurement frameworks, with implications for global leadership development programs and multinational organizational effectiveness strategies.